Privacy Policy

HIDES in SHAPE takes your privacy seriously and takes many steps to protect the information we collect from, and manage for you. The purpose of this privacy policy is to inform you about the information that we collect from or about you, how it is used, as well as how this information can be corrected, changed and/or deleted.

Collection and Use of Information

HIDES in SHAPE collects information about its customers in order to facilitate sales, repairs, shipping and delivery services. We also collect a limited amount of data that help us monitor the performance of our website and online store. Some of that is necessary in order to facilitate the online purchases process.

Sales, repairs, shipping and delivery services

Hides in Shape provides luggage sales and repair services. In both cases we also offer local delivery services (Manhattan) as well shipping to both within United States and internationally.

In order for us to process sales transactions and repair services for you we need your name, address, phone number, credit card information (when your luggage is out-of-warranty) and an email address. Home and business addresses are used for shipping purposes which are facilitated by UPS, FedEx and USPS.

Emails are mainly necessary for repair and shipping notifications and/or international communications with the customers. While we do compile email addresses, these lists are solely used for internal record keeping with regards to completed sales and repairs. We do not disclose, sell or share your email address with anyone.

Many international customers call or email us with product inquiries before making a purchase. Should that be your case, when you are ready to make the purchase, please call us. When purchases are paid for by credit card over the phone, as soon as the transaction has been completed, the card information you provided us with is destroyed. Please do not send credit card information via email.

Online Activities

HIDESinSHAPE.com is not only our company website, but also the online store of our flagship location where you can find almost everything we carry on our three physical display floors at 555 Madison Avenue. In order to improve our online sales and our customer service, as well as providing all web visitors with a safe and pleasant online experience, we monitor our website’s performance via web analytics. While these e-commerce and e-marketing mechanisms do collect data such as number of visitors to the website, their geographical location and time of visit, the type of browsers they use and which URL they came from, no one is personally identified when visiting our online store.

Use of Cookies

Our website does use "cookies". Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Among other things, for example, they enable e-commerce features that store items in a shopping cart while making online purchases. While, in general, most browsers accept cookies automatically, you can change your browser to prevent use of cookies.

When you purchase products from our store, we may collect your name, address, email address, telephone number(s), credit card and verification information etc. In addition, we collect transaction information related to your purchase such as what you bought, the price you paid, the payment method you used and if the product was on sale.

HIDES in SHAPE uses SafeUnsubscribe which guarantees the permanent removal of your email address from our mailing lists if at any time you no longer wish to receive these free shipping or promotional offers. This SafeUnsubscribe link will be available at the bottom of every newsletter sent or from our homepage at www.hidesinshape.com.

Hides in Shape does not contribute to or participate in cooperative databases, share, sell or trade with third parties which give other companies access to such personal information.

Online Security

When purchasing online from HIDESinSHAPE.com all information you submit is secure and protected by using Secure Sockets Layer (SSL) software, which encrypts everything you input. We also make reasonable efforts to protect customer data we collect from unauthorized access.

Opt-Out Provisions

When visiting our website, you do have the option to subscribe to our newsletter. In fact, we would love you too. However, if you had already done so, but later wish to unsubscribe from that mailing list, please contact us. You can also do that directly from the unsubscribe link included in the newsletter.

Links to Other Websites

HIDESinSHAPE.com has a limited number of links to other websites. While these links are provided as references, mostly for your convenience, we do not necessary endorse these sites and/or their implied or expressed services and content. Once you click on these links you leave HIDESinSHAPE.com and, when that happens, you will be subject to different privacy practices and policies over which Hides In Shape has no control or is responsible for. Please use prudence when disclosing any personal information on other sites.

Correcting, Deleting and Requesting information about you

If you are concerned about what information Hides In Shape has about you, please contact us at 1-212-371-5998, or toll-free at 1-800-786-4804. You can also contact us online. By the same token, please contact us, should you need to update, or correct any of the information you know we already have from/about you and we may still need in order to make a new purchase, complete a luggage repair or instruct us on a delivery.

In addition, you may ask us at any time to have your personal information deleted from our records.

Changes to Privacy Policy

From time to time we make changes to our privacy policy. Among other reasons, this is necessary in order to comply with new regulations as well as part of our on-going efforts to improve our customer service performance.

Questions about this Privacy Policy

If you have any questions about this privacy policy, please contact us at any time by phone at 1-212-371-5998, or toll-free at 1-800-786-4804 and online.

HIDES in SHAPE
555 Madison Avenue
New York, NY 10022

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