Returns & Exchanges

We are happy to accept returns and/or exchanges as long as the items are still in the original factory condition and include all accessories with which you purchased them. All returns or exchanges must be completed within 14 days of the original purchase.  If you have any questions or concerns regarding a specific return or exchange case or our return or exchange policies, please contact us through our “Contact Us” page. 

In-Store Returns

Returns can me made in-person at our store. As long as you present the proof of purchase issued upon sale, you are entitled to full refund immediately.

Shipped Returns

If you are not in New York City, you can ship the item back to us and your refund will be processed as soon as we receive the item. We recommend calling or emailing us prior to shipping anything back to us. You are required to cover the shipping fees to have the item sent back to us. Your refund will equal the amount paid for the item minus the shipping cost required for us to originally send you the item. Refunds issued for online purchases are processed through the same method used to originally purchase the item, whether through credit card or PayPal.  

In-Store Exchanges

Exchanges can be made in-person at our store. As long as you present the proof of purchase issued upon sale, we will calculate the difference of the new item you have selected.

Shipped Exchanges

If you are not in New York City, you can ship the item back to us and your refund will be processed as soon as we receive the item. We recommend calling or emailing us prior to shipping anything back to us. You are required to cover the shipping fees to have the item sent back to us. Your refund will equal the amount paid for the item minus the shipping cost required for us to originally send you the item. Refunds issued for online purchases are processed through the same method used to originally purchase the item, whether through credit card or PayPal.  Once your return has been processed, order your new replacement item through our website. Please note that this purchase is a separate transaction. The refund for your original purchase will be issued as soon as we receive and process the original item’s return.

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