If you have any questions or concerns, please contact us through phone, email, or stop by and visit our store if you are in New York City.
Shipping & Delivery
Shipping is calculated at checkout based on the size and weight of the item and the type of delivery service you choose for shipping.
New York City Delivery
We offer free same day delivery within New York City for orders overs $99.
Domestic Shipping (Continental USA)
We offer free ground shipping within the continental United States for orders over $99; just make sure you select UPS Ground Shipping at checkout.
If you are placing an online order that is to be shipped internationally(outside the continental United States), the shipping cost is calculated in the shopping cart.
If you are placing an order over the phone and request to have it shipped internationally, an extra charge will be billed for this service. In this case we recommend requesting a shipping cost estimate prior to placing your order by providing us with the following information:
- SKU (model number) and/or brief description of the item.
- A page URL link for the item.
- An exact address of the shipping destination.
In order to pay for an international shipping label you need to provide us with a credit card information and this is something we need to do over the phone by calling us at 1-800-786-4804. When you do, here's what we need:
- Credit card type and number (VISA AMEX, MC, or other).
- Exact name on credit card.
- Credit card expiration date.
- Credit card 3 or 4 digit security code.
- Credit card billing address.
Please Note: Luggage is large items that may exceed the maximum allowed shipping dimensions that USPS accepts. Those items cannot be shipped internationally. Please contact us for specific questions or concerns regarding this matter.